Copel performed the mapping of stakeholders based on the AA 1000 methodology. The criteria considered the degree of impact and influence (impacted, strongly impacted, impacting and focused on value). Thus the stakeholders were represented in the shaded areas of the illustration, according to their level of relationship with the organization. In addition to the environment, the publics considered priority are shareholders, customers, communities, competitors, employees, and suppliers.

Approach to Engagement

Integral Subsidiaries

The subsidiaries sign a commitment with Copel (Holding) to contribute to the maximization of the Company’s value in a sustainable manner, which is expressed in the Management Agreement between the parties. Copel’s needs and expectations are defined in the Strategic Planning, in meetings of the Board of Directors (Redir) and in meetings of the Board of Directors (CAD).


The Company adopts different communication channels to get closer to its employees, keep them informed, and identify their needs and expectations, such as the Great Place to Work Survey (GPTW) and the Confidential Channels (Cadam, COE, Ombudsman and the Denunciation Channel). The staff is also provided with professional development policies and processes, in addition to a remuneration in line with the market, which Copel promotes by striving for transparency and equity in its actions.

Regulatory Bodies

In the energy sector, Copel has the legal obligation before the regulatory agencies to develop its actions in compliance with rules, regulations and applicable legislation. In the telecommunications sector, the Company must perform its activities in accordance with the respective regulatory framework. Periodically, Copel holds specific meetings with the regulatory agencies, as well as public hearings and consultations, together with the exchange of letters, e-mails and inspection and orientation visits.

Shareholders and Investors

Shareholders and investors are responsible for providing Copel with part of its financial resources, from which the Company can perform its activities with excellence and stability. On the other hand, it must dedicate efforts to generate value and returns for this public. The relationship takes place especially through the Investor Relations area, which has its own corporate policy.

The Government

The Government of Paraná is Copel’s major shareholder, a position that directly influences the Company’s strategy and business. Copel’s relationship with this public is direct, through the participation of government representatives on the Board of Directors and on the Statutory Audit Committee.


Copel maintains business partnerships with associates and subsidiaries, and Special Purpose Companies. The Company monitors the development of their activities and performance and maintains close proximity, requiring the adoption of the same management practices in topics such as health and safety, compliance with labor and environmental legislation, and compliance with regulatory standards, among others.

Customers and Consumers

Copel seeks to meet the main expectations of this public: to provide energy at low prices, error-free billing and agile, quality service, as well as favorable conditions for contracting. To this end, a series of online and in-person channels are available. The manifestations, complaints and grievances registered are fundamental for the mapping of opportunities to improve services.


For each new undertaking, studies of the socioeconomic environment are carried out as part of the licensing process, with a frequency that varies according to the complexity of the project. The results are the basis for socio-environmental programs, which aim to mitigate and compensate possible negative impacts, as well as raise the awareness of the surrounding communities.

Relationship Channels

For each interested party, Copel maintains specific contact channels to facilitate the relationship between the Company and its internal and external publics.

Learn more about the main relationship channels.

Engagement flow with Copel's stakeholders

Definition of the levels and methods of engagement with each of Copel's stakeholders


Level of engagement   

Method of engagement  


Publications in the Company’s official media; face-to-face or remote meetings; campaigns; newsletters, road shows, among others.



Analysis of publications in media and social networks, monitoring of indicators, among others.    



Interviews; focus groups; application of quantitative or qualitative questionnaires; public meetings, face-to-face or remote; workshops, among others.



Partnerships; shared projects, joint initiatives with stakeholders, among others.



Forums; consensus building processes on identified problems and proposals for mitigation, compensation or resolution; participation in decision-making processes; online engagement tools; focus groups; among others.


Stakeholder Engagement Policy


Climate Change